Which countries do we ship to?
Random Hats Of Kindness ships to most countries in the world but there are some exceptions due to legal restrictions or shipping carrier limitations. For now, we don’t ship to Cuba, Iran, Crimea, Russia, Syria and North Korea.
What are our estimated delivery times?
Random Hats Of Kindness’ estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfilment and shipping time:
estimated fulfilment + estimated shipping = estimated delivery time
Our fulfilment time average is 2–7 business days. The estimated shipping time is calculated according to our historical shipping data for deliveries to your area.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, such as:
- Products being out of stock
- Shipping-related delays like failed delivery attempts or service disruptions
We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at admin@randomhatsofkindness.com and we’ll check your order status, and let you know how to proceed.
What should you do if it’s past the estimated delivery time and you still haven’t received your order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
- Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate – it’s not a guarantee.
- If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us by email at admin@randomhatsofkindness.com.
Will I be charged for customs?
If your order is shipped from a facility that’s in a different region to your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.
What if my order gets lost or damaged during shipping?
If you haven’t received your order or notice an issue with the products, please email our customer support team at admin@randomhatsofkindness.com, and we’ll help you get it solved. Please read our Return Policy for more details.
Shipping Costs
The following is an illustration of our shipping costs by region, but they are subject to change. Confirmation of the shipping costs for your order are displayed once you add your items to your basket.
| Region | Single hat, beanie or visor | Each additional hat, beanie or visor | Single Hoodie | Each additional hoodie |
| USA | £3.50 | £1.50 | £6.00 | £2.00 |
| Europe | £3.50 | £1.50 | £5.50 | £2.00 |
| UK | £3.50 | £1.50 | £5.50 | £2.00 |
| EFTA States | £7.50 | £1.00 | £8.00 | £2.00 |
| Canada | £5.00 | £1.50 | £7.00 | £2.00 |
| Australia/New Zealand | £6.00 | £1.50 | £9.50 | £2.00 |
| Japan | £4.00 | £1.50 | £5.50 | £2.00 |
| Brazil | £3.50 | £2.00 | £5.00 | £2.50 |
| Worldwide | £9.50 | £5.00 | £13.00 | £6.00 |
We also offer free shipping for orders over the value of £100 excluding shipping.